Service Metrics

SureTek Medical has a customer retention rate of over 90%.

turnaround
SureTek has a service commitment to maintain its turnaround time within 5-7 business day.

As shown at the left, 75% of customer orders complete reprocessing at SureTek within 5 business days and 97% within 7 business days.

Transit times to-and-from our Greenville facility depend upon customer location (2-8 business days).

 

 

recoverrates

 

 

On average, SureTek is able to return 84% of devices to its customers.

Most instruments can be reprocessed up to four times, while noninvasive devices can be reprocessed up to five times.

As shown below, device recovery rates vary between 75% to 92% among SureTek product groups but do not vary significantly with the number of reprocessing cycles.